Claims & Customer Service Specialist

Job Summary

Join the dynamic operations team at 3 Men Movers, where we don’t just move belongings, we move lives. As a Claims Clerk, you play a pivotal role in our commitment to delivering exceptional moving experiences. Your primary responsibility is to handle customer claims with precision and care, ensuring every detail is accurate and every process seamless. We're looking for someone who thrives in a fast-paced environment, loves working with people, and is committed to upholding our values of hard work, ethics, and respect.

Company Overview

At 3 Men Movers, our mission is to create loyal fans by delivering exceptional moving experiences. We pride ourselves on being trustworthy, ethical, and positive, always going beyond what's expected. We believe that every move should be as stress-free as possible, and our team is dedicated to making that happen. Our philosophy is simple – we arrive as strangers and leave as friends. We are experts in our field, ensuring no surprises on move day, respecting every home as if it were sacred.

Responsibilities

• Claims Processing: Handle customer claims with a focus on accuracy and efficiency. Collaborate with various departments to improve the claims process and ensure compliance with industry standards.
• Documentation Management: Organize and maintain essential documents, ensuring everything is in order for quick and easy retrieval.
• Communication: Engage with customers and team members with empathy and understanding, providing clear updates and addressing concerns professionally.
• Quality Control: Vigilantly review claims to maintain high standards of accuracy and efficiency.
• Record keeping: Keep detailed records and prepare reports that reflect your meticulous approach to claims management.
• Customer Service: Deliver outstanding service, addressing inquiries and resolving issues to ensure customer satisfaction.
• Compliance: Stay updated with regulations and best practices, ensuring all activities align with legal and regulatory requirements.
• Performs other functions as necessary or as assigned.

Qualifications

• High school diploma or equivalent; further education or certifications a plus.
• Experience in handling problem-solving situations with empathy, especially in environments where customers may be under stress – such as insurance, healthcare, emergency response, or high-end hospitality roles
• Strong attention to detail and organizational skills.
• Excellent communication skills.
• Proficiency in CRM and claims software, google office suite.
• Ability to work both independently and collaboratively.

Our Ideal Candidate

• Thrives in a varied, fast-paced environment.
• Enjoys building and maintaining relationships.
• Is personable, empathetic, and service-oriented.
• Exhibits a persuasive, teaching style of communication.
• Manages tasks with a focus on detail and efficiency.
• Works well within established guidelines and procedures.
• Is a team player who leads by example.

Why Join 3 Men Movers?

• Be part of a team that values respect, trustworthiness, and a positive attitude.
• Work in a role that is different every day, offering multiple projects and social interactions.
• Contribute to a culture where helping and supporting each other is paramount.
• Grow in an environment that values open, flowing communication and consensus building.
• Make a real difference in people’s lives during their important life transitions.
• At 3 Men Movers, we HUSTLE with heart. If you’re ready to be a valued member of our team and help us create unforgettable moving experiences, we would love to hear from you.

What’s in it for me?

• $21/hr 
• Tuition reimbursement, 401k match and profit share options.
• Life insurance and competitive medical/dental/vision insurance offerings.
• Casual work environment that promotes fun and collaboration

Next steps:

Our hiring process has been designed to look for a match for both the candidate and the company. Throughout the process, you will speak with current employees at multiple levels, participate in short initial assessments and complete a background check. We make large investments in our team to welcome and retain the best. Please submit your resume and cover letter for consideration.